Get Involved with Better Lives Rhode Island

Better Lives Rhode Island is a Housing agency and whenever possible applies the Housing First model to all clients. The Homeless Case Manager will provide a range of services for clients, with the ultimate goal of getting them housed. This may include negotiation and mediation with property owners and utility companies, information and referrals regarding debit/credit, benefits, healthcare, substance use, employment or job training and other resources. The Homeless Case Manager is expected to actively participate as a member of the Day Center Case Management team, working both collaboratively and independently to provide services including crisis intervention, emergency services, support services and case management. This is a full-time position, however flexibility in schedule may be required. This position reports directly to the case manager supervisor.

Essential Duties and Responsibilities:

• As needed, provide information and referral services, and counseling around immediate client concerns and/or barriers to housing, including but not limited to: financial instability, legal issues, mental health issues, substance abuse, un- or under-employment, health care, and housekeeping;
• Obtain all necessary releases and consent forms from clients
• Create and maintain confidential case files for clients, complete progress notes for each client, and document any other correspondence as required
• Collect and enter client data into the Homeless Management Information System.
• Create and maintain housing plan for each client
• Accurately document time and effort as required by funders
• Acquire and maintain knowledge of outside sources such as medical, psychological, educational, social services, legal, housing and community resources and how to apply and use them effectively
• Establish working relationships with colleagues in other agencies to support individuals in attaining services such as housing, mental health treatment, medical care, financial resources, medical benefits, etc.
• Effectively communicate and articulate our clients’ needs to others, both orally and through written correspondence
• Advocate for housing for clients at various monthly meetings coordinated by the Coalition to End Homelessness
• Be considerate of each client’s privacy and confidentiality and respect the racial, religious, cultural, and linguistic background of each client
• Collaborate with and provide mentorship to students, peers, interns, and volunteers
• Attend, prepare and actively participate in all agency/departmental required training and/or staff meetings
• Other duties may be required as time permits, at the discretion of the Supervisor

Required Qualifications:

• Experience in case management with individuals and/or households at risk of homelessness.
• Familiarity with affordable housing and housing subsidies.
• Knowledge of principles and techniques of interviewing, assessment, counseling and the ability to assist clients with planning and action steps to achieve goals.
• Knowledge and experience with service agencies and resources for low-income and/or homeless individuals and families.
• Willingness to work as part of a team to promote the goals of the program and organization.
• Sensitivity to the needs of the homeless, low-income, and diverse populations;
• Ability to work in a busy, diverse team setting.
• Excellent time management, organizational, communication, and writing skills;
• The capability to set and observe appropriate personal boundaries and limits.
• An ability to organize, prioritize and perform tasks in an accurate manner with specific attention to detail and the ability to multi-task.
• Proficiency with Microsoft Office and Google Docs

Desired Qualifications:

• Applicants with lived experienced strongly encouraged to apply
• Bilingual (English-Spanish). The ability to read and write in Spanish a plus but not required.
• Maintain a valid driver’s license, and a properly insured, inspected and registered automobile

Interested parties please submit your resume and cover letter via email to phudson@betterlivesri.org with the subject line “Homeless Case Manager”